77alexandrap - Brussels, Belgium
MY FAVOURITE RIAD IN MARRAKECH - Feb 16, 2020
Now I’m an experienced Marrakech visitor. I’ve now been there more than a handful of times and always stayed in different riads. That’s until I found Elisa.1. Perfect location. It’s in the Mouassine area which is more upscale and less crazy with direct access to the souks and Jemaar El Fnar.2. Amazing bars and restaurants nearby3. Brilliant spa in the Riad 4. Great restaurant5. So well organised, clean, friendly.It fulfilled every possible criteria and now I need search no further.And a HUGE thank you to Lubna who is the most hardworking receptionist and will bend over backwards to make your stay amazing.Seriously I can understand how this place could get a bad review. I’m a picky and discerning traveller and Morocco expert and for me, this place smashes it out of the park« less ...
   Indah M - Sydney, Australia
Disappointing stay - Oct 27, 2019
Unfortunately this Riad looks great in pictures but is far from a great Riad. Firstly, the bed and pillows was super uncomfortable. Secondly, at check in- we were charged tax on top of our finalised booking price which was strange considering the booking says "including taxes". In the room there is an awful smell coming from the plumbing in the bathroom, the smell was unbearable and they tried to mask the smell with excessive amount of perfume. Finally, what made me feel like this was an extremely uncomfortable stay is the level of unprofessionalism and dishonesty coming from the staff at the Riad. My husband and I came down to have breakfast at 8:10am, breakfast is suppposed to commence at 8am. A staff member told us that the waiter is running late and breakfast won't start until another 20 or 30 minutes. We then went to our room disappointed. We had a tour guide coming to pick us up at 8:30am. At around 8:26am we got a call from our room, with the waiter saying "My colleague said you came before 8am". This was the first lie as we came at 8:10am then he said "I bring your breakfast to your room now", I told him unfortunately we have to meet our tour guide in the lobby in a few minutes. Then, he quickly said "He called he said he will be late, I bring breakfast to your room", and I thought how strange so i said ok since he was extremely persistent. He dropped the breakfast in our room, he then insisted he will call us in the room when our guide is here. So we just agreed and continued to eat our breakfast and at 9am, we got a call saying our guide is here. We go downstairs and I ask the lovely guide how long he was waiting for and he said "30 minutes".. !! I was shocked to hear how a staff member at the Riad lied to us, resulting in him trying to mask his lateness to work and the poor guide waited for 30 minutes whilst we naively believed the waiter at the riad. I have never stayed somewhere where staff members lie, manipulate guests and have that level unprofessionalism. A sincere apology from him and a substitute meal would've sufficed. Lastly, the riad failed to mention that major contruction was happening on premises. For 4 days all day long there was an irritating banging noise, because of this we were unable to stay at the Riad from 9am to about 6pm.« less ...
   Joe D -
Joescratchndent - Sep 17, 2019
I had just finished climbing mt toubkal And was met by lubna she made me feel like Ihad arrived home the warm welcome made me feel so safe and secure lol lubna gave me a upgrade beautiful spotless junior suite roomPs the room was fit for a king If you go to this riad make sure to ask for lubna She could not be more helpful 11. Out of 10 lol Make sure you check out the absolutely amazing spa« less ...