TiffyBr -
Very dangerous and disappointing experience... - Mar 6, 2019
During our stay in Riad Karim my friend and I got so sick, that we had to leave this accomodation earlier, for our health. In the night it was so freezing cold, the air condition didn´t help at all but blowing dirty air in the room and with only a thin blanket for two people. Even this single blanket had blood stains, it was disgusting. The matrace was hard like stone, that we couldn´t even move our backs in the morning (and usually we don´t have issues with our backs). We had our "room" next to the kitchen, so we got the entire smoke in our room, as they don´t have closable windows and our clothes and everything smelled like the smoke. And there were many more things which were not good. We decided to leave earlier, packed our luggage and we just wanted to go (although we were fine with paying for the whole stay). The woman from the kitchen couldn´t speak English, so she made us stay 1,5 hours, because she called the manager for discussing what the problem is. We did her the favour and waited such a long time, just for telling the manager that we want to leave right now. He came, was friendly and seemed to be very solution-focused, so he offered us staying in a better Riad from his Hotel chain, or having a dinner or getting a refund for the last night. As we already have booked another hotel, we chose the refund for the last night. We were so pleased by his behaviour because we didn´t expect anything. We agreed that I sent him an e-Mail with my PayPal-Account for the refund. This was in December, and from December until now I have sent a lot of e-Mails to Mohamed Ait Benhassan and to the whole travel consulting group, but I never got a reply to my e-Mails, not to mention that I never got the promised refund for the last night. We are quite surprised by his strange behaviour (and also by the whole company as nobody reacted at all, which is quite unprofessionell pretending to be dead), as we never asked for anything, just Mohamed keeping his promise.« less ...
   Traveler394179 -
Enjoyable hospitality with the real face of the downtown - Feb 9, 2019
We have stayed for 3 nights, we were the only guest. The service was exellent, the breakfast was really nice, too. The riad is clean and calm. The rooms are small, the palce is rather for couples. The employees (enlish and french was spoken by them) took care of us with great hospitality, we even made friendship with them. The neighbourhood is the real Medina of Marrakech. It is busy, crowdy where you can get to know to the real face of the downtown (Medina). The locals are poor but they are nice and friendly (they help you, but don't give them too much money) For the first view the street is a bit scary but it is completely safe even at night.« less ...
   roscoer2018 -
Oasis amidst the Chaos - Nov 21, 2018
This oasis of comfort, safety and solitude lies behind the most ordinary, even ugly, entrance alleyway. We had a little trepidation as we arrived at the ornate doorway, but totally forgotten once inside and confronting such a warm friendly welcome. You need navigate no more than a few hundred metres of narrow alleys to find local markets and eateries. Though a local area within the old city there are still plenty of tourists, but not the crush of the main square. Come here and experience a little of the real Marrakech« less ...