DrDerith - Rye, Australia
Nice place - great staff - Nov 2, 2018
I was sick on my stay here and I have to say that the staff were excellent. In the middle of the night, they came to my room and did an emergency clean and were very gracious about it. They could do enough to help me - they were so supportive and helpful. They were very humble in Their acceptance of my praise and gratitude. The hotel itself is lovely with a leaning toward showing may have stayed there at some time - lots of paintings and nick nacks from famous movies - Ben Hur, Cleopatra, Lawrence of Arabia etc. The services are on a par with other places but the rooms are set out as little villas scattered through some pleasant gardens. Great on a hot day.« less ...
   679uweb - Mamaroneck, New York
Misleading pictures, rude hostess and relentless tour sales - Oct 21, 2018
I wrote this review several days ago, but it mysteriously disappeared: When we arrived we had to undergo an indoctrination of almost an hour where the female owner of the Ryad tried to sell us all kinds of overpriced excursions. Each day she pressed us about those tours. After three days of kindly declining the offers, her mood soured. Her phony friendliness changed to outright hostility. She no longer said good morning. The rooms were a joke. They "upgraded" us for three days. The room was a shoe box. No closet so we lived out of our suitcases for six days. The throw rugs were filthy. The towels dingy and the drainage in shower and sink in disrepair. The pillows are hard as rocks. We had to pack everything up and move to a lesser room after three nights, if "lesser" was even thinkable. I did not mind the location as other reviewers, but it certainly was not as advertised. In the morning before our departure two friends of ours who live in Marrakesh and who we had not seen for 25 years came to visit us for 30 minutes in the lobby. The night before we had been told that no visitors were allowed for our own security! I asked about the husband owner (a nice but clearly powerless man) in the morning. He said that they were, of course, welcome. When we were all leaving to go to the airport, the female owner came running after us to demand 50 dirham for the two lousy coffees they had been given. Well, she got a dressing down from our female friend in Arabic. That was probably the best experience we had at the Amiran. Now, we absolutely fell in love with Marrakesh and Morocco in general. We ran into kind and gentle people everywhere. So, please go and visit just do not stay at the Amiran.Adil B, Propriétaire at Ryad Amiran & SPA, responded to this review Dear Guest, Your review is not honest, sorry to say it We give more than one hour to explain to you the places, restaurants, monuments....that you can see and you were very happy also we upgrade you to an other SUPERIOR ROOM FOR FREE. Every morning you ask my staff for a double breakfast (One you eat it and the other one you take it to your room to not pay or buy lunch) and you were very happy with your wife when we gave a double breakfast for 7 nights We orgonise only private excursion with our own driver and not with group for more than 20 persons with their children's like you did with a local company here in Marrakech and without tourist insurance???And of course if you invite your friends you have to pay their coffee that you request from my staff by yourself (Sorry we can not pay this also instead you, because they are your friends and I’m sure that all people who will read my answer will agree with me :) My question is why you stayed 7 nights at the Ryad AMIRAN if you are unhappy with us Your Answer: Just to have a double breakfast, invite friends for free and look for any small details to have some drinks or food for free!!!!! Regards « less ...
   imsy_s - London, United Kingdom
Enjoyable stay at this ryad - Sep 27, 2018
I had to think about what rating to give this place and decided to give it four stars as it does not state it's a hotel therefore should not be compared to one...it is a ryad. If you want a hotel experience, then stay at a hotel but from reading some of the reviews, it seems like people who wanted a hotel stay and services reviewed this place comparing it to a hotel. The ryad itself is beautifully true to it's morrocon roots, with an open roof and about 5 rooms upstairs. There's a rooftop with seating and downstairs there is a lounge, a kitchen, a small TV room attached to the manager's office and a very small hammam with a massage bed.When we arrived we noticed how the ryad is in a residential area, which we loved as we got to experience how the people of Medina live if we wanted to. It was fin to watch thr children play safely until late hours of the night, the bakers baking early in the morning and parents off to take their children to school.We were welcomed and offered mint tea while our room was getting ready and the manager was very helpful in providing us with a map circling the places we may want to visit. The wifi downstairs was great but no so good in our room, which was the Ruby room. The room itself was a nice standard room with a good size bathroom, an incredibly comfortable bed, safe, fridge and storage. You could hear the mopeds outside but it's all a part if the experience of living like a local in that area.Whenever we needed help or directions, the staff at the ryad were more than happy to help. The lady who cleans does a great job and someone is always around to help you at all hours. We would have liked a TV in our room but actually it wasn't so bad going downstairs to watch TV, it only encouraged us to come out of our room.We felt the excursions and food/drink were very expensive here, probably too expensive for a ryad in this area, but we had the option to step out onto the next road and buy our own drinks and food for a fraction of the price which you can eat/drink downstairs in the courtyard. We had booked all our excursions online in advance anyway and decided to use the hammam and massage at a proper spa, so the ryad provides you with options, you don't have to use their hammam or buy their drinks or dinner but the choice is there if you would like or need it.I loved the location, i am a woman in my early 30s and i understand when people say it can be intimidating at night as all the local men hang out there, but not once did i feel like i was in danger with or without my husband, it's just the local people hanging out, they don't actually say anything to you but do look at you as they know you're a tourist. Unfortunately we do tend to stick out like a sore thumb but that's what you get anywhere being a tourist in a place where the culture is different but very rich.You can walk to the market and square within 10-20 mins, i was so glad not to be staying in the thick of it and it gets very chaotic around there instead we appreciated being 10 mins away in the quieter and more rural area where we could eat and drink on the next road and not be ripped off with extortionate prices instead just pay and be treated like a local. We got the best of both worlds here, live like a local and within 15 mins be at some of the most popular tourist attractions if we wanted to be. We got to choose the pace according to how we felt that day.Thank you to the staff at Ryad Amiran for all your hospitality, we enjoyed our stay and appreciated your level of respect and support when we needed it.« less ...