Jenna M - Las Vegas, Nevada
Amazing!! - Apr 4, 2018
We loved this place!! So homey! They gave us a little crib for our baby and made us an amazing breakfast EVERY MORNING. It was home made too. Mohammed is the nicest guy you'll meet , he brought tea out to us and chilled with us on the terrace. Such a cool guy. Also the lady who cooks the breakfast also cleans the rooms and she even did our laundry for us at no charge! , we ended up having to leave (sadly) because we only booked for a couple days but wanted to stay longer. So went to another Riad. On our last day, we came by to say goodbye and the sweet woman who cooks kissed us and Mohammed made us tea and said we could so the showers or change if we need it. And we weren't even staying there anymore !!! Con you believe that!?! I will recommend this Riad to ANYONE!! Great place very tranquil« less ...
   Omar H -
Integrity Issues - Mar 31, 2018
I had booked this place online with a specific room at a specific rate. I arrive after a long trip to the place and had to wait around at least 15 mins outside until somebody showed up to open the door. The person that opened the door apparently had left to get other customers. Though I discovered later that there was somebody else inside but they just totally ignored all the knocking and phone ringing attempts. I waited again until the guy from the dar checked in the customers that he brought in while I was waiting outside. He then checked me in and took me to the “Zahra” room which is not the room I booked. I told him that I had specifically booked the “Jamila” room online and paid the rate for that. It seems that he thought I’d be too stupid to notice. He acted like was going to check the Jamila and then he comes back telling me it’s already occupied. He apparently had checked in into the Jamila the customers that were just ahead of me. The Zahra room is smaller and the rate was also different, also the room had a funky smell. The bathroom smell also extended beyond its doors. I told him that when I booked online I had specifically asked for the Jamila and not the Zahra. I saw both options at booking time and did NOT want the Zahra. Had it been the only option I would not have booked here. I showed him the booking confirmation and he kept claiming that his “system” shows the Zahra. I told him that I was going to call the booking website about it, though he didn’t seem to care much about my dissatisfaction. He then later showed me his “system” that has the rooms assigned and it turns out it’s some manually created Excel sheet. I’m not sure whether I should have felt insulted that that’s how he tried to convince me. I told him afterwards that I’m leaving to get a SIM card and call the booking website.After that I had go out and buy a SIM card and spend an hour on the phone to explain to eventually get the reservation cancelled and refunded. Then I spent another hour or two running around Marrakech to find another place to stay. Interesting enough, the guy that was helping me with the luggage told me that this was not the first time this type of thing happened with this Riad. He had a similar incident happen with another customer in the past. If you book here just be aware, there’s a huge lack of integrity and well the place looks far from as good as it does online. Also the funky smell part, well that you don’t get to experience unless in person.« less ...
   SunnyDane - London
Wonderfull Riad in old Marrakech - Nov 1, 2016
I stayed in Kamar Zamane with my family for 5 days. The Riad is excellently situated right bang in the middle of the old town (Medina). It is like a home away from home. Hanane is the manager and she took care of us like as if we were family and her cooking was fantastic. We all want to go back again!!« less ...