Ldn_5 - London, United Kingdom
Welcoming staff - Feb 24, 2019
Me and my friend booked this riad on line and we are glad we did. The guy from the reception, Sofian, came to pick us up from the cab and helped with our luggage. Gave us advices about the tours we wanted to do and was never pushy. Even when we wanted to extend our stay and they didn't have availability, he helped find a similar riad. I even got a cake for my bday!! Rooms are nice but there should be more light coming in. I would definitely recommend this riad. Thank you for your hospitality!« less ...
   Jill M -
Dirty and smelly - Feb 19, 2019
First, the photos are WAY nicer then the actual place. Please don’t let the photos fool you, it is way more run down then shown. We stayed in the red room and parts of the room smelled like cat pee and it didn’t seem very clean. Majority of the lights don’t work in the room so don’t expect any good lighting at night. The beds sheets and towels are extremely worn down and old (stains, holes etc). Staff was OKAY... but questioned and got annoyed when we asked for extra toliet paper and towels without holes (I mean these are basic things?!) Overall we didn’t want to be in this place any longer then we had to be and were glad to leave.I would not stay again and was dissapointed as this place looked way nicer online vs in reality. And honestly who wants to sleep in a place that smells like pee? Disgusting.« less ...
   Hounslea - Bolton, United Kingdom
Do not book - Oct 16, 2018
Arrived at 11.30 in the evening to be told we did not have a booking. My daughter had planned this trip in January and booked with the flights through EasyJet. Spoke to Abdul the night porter who was very helpful but there was no room for us. He said this had happened quite a few times over the last few weeks. We had struggled to find the Riad as the taxi driver had rung and rung to get directions but no one answered the phone. Had to rely on a random guy who took us to the Riad through the narrow streets for money. Phoned Easyjet who told us it could take hours to find alternative accommodation so my daughter went on Booking.com and e rang another Riad who had a free room. We got a call from EasyJet’s booking agent in the Philippines who said they had sent numerous emails to the Riad and had no confirmation of the booking and EasyJet’s representative said this happened the other day with the same Riad!EasyJet rang us back at 8.15 the following morning. To be fair Abdul spoke to the Riad we booked and took us half way there to meet the night porter from Riad Magda and was very helpful. Why EasyJet let 2 ladies arrive late at night at a Riad in the maze of the Medina with no confirmation amazes me. Please do not book and contact Easyjet if you have booked already. Not s good start to a planned Birthday celebration.« less ...