PALTravel - Portland, Oregon
Lovely Riad in good location - Jun 5, 2020
We all loved this Riad. One of our favorite places during our two-week trip. It's not a place to stay if you have difficulty walking due to interior fountains and a pool, but it was beautiful and a delightful place after a long day of exploring Fes.It was very clean and there wasn't any smell for the pool or fountains ... and the outdoor area (bar & dining) was lovely.Everyone we interacted with was helpful and friendly. The bartender was fun and kept us entertained.The spa has a lot to be desired. We'd scheduled four massages after walking all day but they could only supply us with one person, so two of us were able to get in before dinner - going back to back, but the other two could only go to the bar and hope that drinks would soothe their aching muscles.Food was excellent. Breakfasts and dinners were traditional and authentic. Bottles of wine were reasonable.« less

   Roy055 - Newquay, United Kingdom
Excellent Lunch Spot - Nov 27, 2019
As part of Itinerary, Jules Verne Holidays brought us (A group of 15) for lunch.A very beautiful Riad dining area, sat in shaded sunshine, with wonderful temperature.The Lunch itself was a tasty starter of Pastilla, followed by Lamb with vegetables and then a dessert of pomegranate, melon & juice in a sugar edged bowl an excellent lunch in a beautiful setting.412jaafarb, Gérant at Riad Arabesque, responded to this review Hello,We thank you for your comment , your opinion is important to us.We are glad we could meet your needs.Kind regards,Management. « less

   Kristina V - miamibeach
WARNING, STAY AWAY. - Jun 20, 2019
While the aesthetic appearance is quite lovely, the Riad is within the walls of the old Médina and is in poor condition. There was substantial mold, rotting walls, bugs and foul odor in the room we stayed in. My children were stuffed up and sneezing the entire 4 days we spent there due to the heavy mold in the walls. Be very careful with the owner, she set me up with a “guide” who took me into the Médina only to get swindled and collect large commissions while it was supposed to be a tour of Fes. I trusted her and the guide she provided. I was robbed by these people. I wouldn’t be surprised if she also cashed in. The woman Benafoor promised childcare as stated on website during my overpriced massage and hamman treatment and did not deliver, so I had my 5 year old in massage room during my treatment. The website says 60 euro for massage/hamman, she charged me 70. Most importantly I spent nearly 5000 dirham in 3 days here, which by Moroccan standards is quite a lot. I squared my balance the morning of checkout paying her in full and in cash because like many other primitive establishments in Fes, no credit card machines. The real reason is to cheat people so they have no recourse. Buyer beware.She apparently left off a 300 dirham meal when calculating my final bill unbeknownst to me. My 2 young children and I then left for Marrakech in a taxi she called for us which was also 4 times the price. She had him and 3 other men hold us hostage in the cab on the side of the road until she could arrive to collect this balance, which I had no idea what was going on. After 45 minutes she shows up screaming and ballistic calling me names and demanding money. I was in tears with my 2 little ones asking for police. Her men chased the police away when they finally showed up before I could get to them. I spent substantial money there including generous tips and the woman went to this extreme to collect 30 lousy dollars. I imagine with her deteriorating road in shambles, money is tight, but to attack a woman with 2 children seems desperate.412jaafarb, Gérant at Riad Arabesque, responded to this review Grand bonjour de L'ARABESQUE ,Si le trip TripAdvisor a pris la peine d'effacer la réponse du riad , il doit aussi effacer cet avis , tout ce qui a été dit de la part de cette cliente n'est pas vrai . elle n'a pas voulu payer la facture du dernier dîner . elle se venge en écrivant dans tous les sites .. Avant de voyager , elle l'a dit , je vous salirai . si cette femme a payé une facture de 5000 Dhs , elle n'a qu'à envoyer une copie au TripAdvisor . c'est une femme qui a craché sur le visage de la responsable devant 4 témoins . Le chauffeur n'a pas voulu l’accompagner parce qu’il a vu qu'elle n'a pas n'a pas voulu honoré la facture . il lui a dit de le payer au départ . ce n'est plus un avis c'est un chantage , un harcèlement . SI je paye , j'écris des méchancetés . « less

   Robert P - Perth, Australia
Fabulous Building, Interesting Rooms, Terrible Service - May 2, 2019
This Riad in Fes is in a quite beautiful building with lovely views over the old Medina. Our room was at the top of a steep flight of stairs and comprised three rooms, including the bathroom, which was down four steps and quite rustic. The room was comfortable and wifi was okay. The service here is akin to Fawlty Towers, though. Nice people, but...« less

   Sheryl A - Dallas, Texas
Riad Arabesque has potential, but a far cry from it today........... - Apr 18, 2019
This Riad was very noisy--outside neighbors were screaming and partying at night and loud in the early morning.If you are sensitive to the morning prayers, beware you'll be awake daily at 5am~.The walls aren't well taken care of so there's gaps between the window sills and the wall so if it's cold outside the inside is very cold.The 2nd room we were in (out of 3) was damp and smelled like mildew.The manager/or owners wife was not at all customer oriented.I would stay far away from this property unless it's the last resort for a place to stay.« less