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Frecuently Asked Questions

How to make a reservation?

  1. Please select the arrival and departure dates.
  2. Please select your destination “the city”.
  3. Please click on “search”. Our search engine will show you all the hotels available in your dates.
  4. Please select the hotel and the room of your choice.
  5. Please follow the steps and fill out the reservation form with a correct email.
  6. Please pay the deposit guarantee with your credit card via our secure payment system “ClickandBuy “.
  7. A Voucher of confirmation will be sent to you by email; it contains a summary of information related to your reservation all the details and information about your hotel.

Is the deposit guarantee paid for ‘to reserve the room’ part of the total price?
Yes, of course! The guarantee deposit is included in the established price, and does not signify, at any time, a supplementary charge for the client.

What is included in the public price of the room as mentioned on our Web site?
All the prices of the rooms mentioned on our Web site included all taxes and breakfast (unless mentioned otherwise).

The price on the Web Site, is it more expensive than the public price?
The price on our Web Site corresponds with the official & public price of the hotel.
Usually is cheaper than the public price of the hotel.

How can i change or cancel my booking?
Please send an e-mail with your reservation details to:
We recommend that you consult the cancellation policy of your chosen hotel. They are described on our website, on the page corresponding to your hotel before making the cancellation. You can be charged a fee for the cancellation, which Authentic Luxury Travel will debit from your credit card.

What should i do if I don’t receive a confirmation of my booking?
      If you do not receive an email within three working hours after reservation, you can    
      Contact us via our local phone number or send us an email
      At: reservation@luxury-

Is the payment by credit card secure?
     We guarantee that the payment by credit card is secure via our partner “ClickandBuy”
     Witch is very recommended in Europe.